FAQ

  1. WHEN WILL I RECEIVE MY ORDER? 

Your order will be shipped within 3-5 business days. 

You will receive a shipping confirmation email along with a tracking number once orders have been processed and shipped.

 

  1. DO YOU OFFER EXPEDITED DELIVERY? 

Sure, we would be happy to arrange that for you. Please email info@clinkglass.com and we will see what we can organise for you.

 

  1. DO YOU PRINT CUSTOM ORDERS?

Yes, we can do custom prints! The minimum quantity for custom orders is 48 units. Please contact us on info@clinkglass.com with your requirements and we will get back to you within 24 hours to arrang a quote.

 

     4. CAN I RETURN OR EXCHANGE MY ITEMS? 

We are so sure that you will love your Clink product(s) that we offer a 30 day return policy. You can return your products within the 30 day return period with no questions asked, provided the items have not been used or damaged.


Please note that sale items cannot be returned, if any item is flawed we will gladly resolve any issues. Simply email info@clinkglass.com.

 

     5. WHAT IF MY ITEMS ARE DAMAGED/FLAWED? 

 

We will happily replace any damaged/ flawed items. Just send us an email to info@clinkglass.com with an image of the flawed item and a customer service specialist will get back to you within 24 hours. 

 

     6. WHEN CAN I EXPECT TO SEE MY CREDIT/REFUND REFLECT? 

 

We typically process refunded orders every Friday. Please allow between 3-5 working days once the product has been returned to our premises, to ensure that your credit/refund has processed. If you are still not seeing your credit/refund reflect on your account after this time, contact info@clinkglass.com and we will take care of you! 

 

     7. DO YOU SHIP INTERNATIONALLY? 

Yes, all International orders are shipped via DHL registered mail. Orders are expected to arrive within 3-5 business days after they are dispatched from our head office, but times may differ slightly based on location. Orders include tracking information and can be traced online. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. 

 

     8. ARE THERE CUSTOMS / DUTY FEES? 

There are no customs fees for citizens residing in South Africa. Typically there are customs/duty fees for all orders delivered outside of South Africa but vary from country to country.  All orders are shipped from our factory in South Africa. The purchaser is responsible for paying the customs fees/levies from their country of origin. 

 

     9. HAVE MORE QUESTIONS? 

We are eager to help with all of your questions and concerns. Please email us at info@clinkglass.com or contact us on +27 828659065 - we'd love to help!